Consumers Are All-In on AI Agents — Why Are Businesses Falling Behind? Norbida Limited Weighs In
At Norbida Limited, we’ve seen the future of customer experience—and it’s agentic.
Recent research from Salesforce reveals what we at Norbida have long anticipated: consumer demand for AI-powered agents is exploding, especially among Gen Z. Yet many businesses remain stuck in yesterday’s playbook, hesitating to adopt the very tools that could transform their operations, boost satisfaction, and keep them competitive in an AI-first world.
📈 The Expectation Gap Is Widening
According to Salesforce’s new study, today’s consumers are hungry for intelligent automation. They want AI agents that can book appointments, handle returns, monitor prices, assist in job hunting, and even build grocery lists. From healthcare to retail, employment to wellness, AI agents are quickly becoming the preferred point of interaction.
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70% of Gen Z say they’d use AI agents as personal assistants
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68% would rely on agents to help them job hunt
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61% want help with grocery planning
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And 36% of all consumers already prefer automated shopping to human interaction
Yet while consumers race ahead, many businesses are lagging, unsure how to integrate agentic AI into their existing customer service models. This mismatch in expectations is creating what Salesforce calls an “expectation gap”—and it’s growing by the day.
At Norbida Limited, we see this as both a challenge and an opportunity.
🧠 Agentic AI Is Not the Future — It’s the Now
Gartner forecasts that by 2028, a full 33% of enterprise software will include agentic AI, up from less than 1% in 2024. That means 15% of workplace decisions will be made autonomously by intelligent agents.
This is not some distant prediction. It’s a call to action.
Companies like OpenTable and Secret Escapes are already moving fast, deploying Salesforce’s Agentforce platform to meet rising expectations. They’re offering instant service, self-help options, and personalised experiences—just what consumers are asking for.
If you’re not already building with agentic AI, you’re not just behind the curve—you’re falling off the map.
🧭 How Norbida Limited Helps You Get Ahead
At Norbida Limited, we’re dedicated to making agentic AI accessible and actionable for forward-thinking businesses. Whether you’re looking to optimise customer journeys, automate service delivery, or rethink how your workforce engages with technology, we build practical, agent-powered solutions that meet real-world needs.
We don’t just talk about the AI future—we help you build it.
🔮 Ready to Meet the Moment?
Consumers are ready. Gen Z is leading the charge. The only question is: will your business answer the call?
With Norbida Limited by your side, you can bridge the expectation gap, exceed customer demands, and harness the full potential of agentic AI—before your competitors do.
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