Location: Hong Kong

Job Type: Contract

Salary: DOE (Depends on Experience)

About Us:

Norbida Limited is a dynamic and innovative IT company seeking a highly motivated and experienced Project Manager to join our growing team. We are passionate about delivering cutting-edge solutions, fostering a collaborative environment, etc. and are looking for someone who shares our commitment to excellence.

About the Role:

We are seeking a friendly and detail-oriented Customer Service Support professional to assist customers with inquiries, troubleshooting, and providing exceptional service. The ideal candidate will have strong communication skills and a customer-first mindset to ensure a seamless experience.You will play a critical role in building customer loyalty and representing our brand.This role requires excellent communication skills, a positive attitude, and a passion for helping others.

Key Responsibilities:

• Customer Assistance:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about our products, services, and policies.
  • Assist customers with account setup, product usage, and troubleshooting.
• Issue Resolution:
  • Identify and resolve customer issues efficiently and effectively.
  • Escalate complex technical issues to the appropriate teams for further investigation.
  • Follow up with customers to ensure their issues are fully resolved.
• Customer Relationship Management:
  • Build and maintain strong relationships with customers.
  • Proactively identify opportunities to enhance customer satisfaction.
  • Gather customer feedback and share insights with internal teams.
  • Ability to empathize with customers and understand their needs.
• Documentation and Reporting:
  • Maintain detailed records of customer interactions and transactions.
  • Update customer information in the company database.
  • Prepare reports on customer service metrics and trends.
• Continuous Improvement:
  • Stay updated on product knowledge and company policies.
  • Identify areas for improvement in customer service processes.
  • Participate in training and development programs to enhance skills.
• Optional: Process orders, Handle returns, Provide technical support.

Requirements & Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus.
• 1+ years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in English and Cantonese (written and spoken). Mandarin is a plus.
• Familiarity with customer service software (e.g., Zendesk, Salesforce) is preferred.
• Basic knowledge of IT products and services is an advantage.
• Strong problem-solving abilities and a proactive approach to customer support.
• Ability to handle a high volume of inquiries with efficiency and empathy.
• Strong multitasking skills and attention to detail.

Bonus Points:

• Multilingual skills.
• Experience with CRM systems.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Supportive and team-oriented work environment.
• Work with a company committed to excellent customer service.